Get in Touch With Us
This is the page to use if you want to reach the people who research and write Non Gamstop Casinos. Most messages we get are about one of three things: a factual correction, a question about how a bonus or withdrawal rule actually works at a new casino not on GamStop, or a dispute a reader is having with an operator. All three are welcome, and the sections below explain what we can help with, what we cannot, and what to include so you get a useful reply rather than a holding message.
Write to us at [email protected]. We aim to reply within two working days. There is no phone line and no live chat — this is a small editorial operation, not a customer service desk.
We are not a casino, and we cannot access your account
This matters more than anything else on the page. Non Gamstop Casinos is an independent comparison and review publisher. We do not hold accounts, take deposits, process withdrawals, issue bonuses or verify identity documents for any operator listed here, including Betmica, Kikibet or Betninja. If your money is stuck, the casino's own support team is the only party that can move it, and any complaint has to start with them.
What we can do is explain the terms you are looking at, tell you what a complaints escalation route normally looks like at an offshore-licensed site, and correct our own pages when an operator changes something we have published.
How we make money, stated plainly
Some links on this site are commercial. If you open an account through one, the publisher may earn a commission from the operator. That arrangement does not buy a position in our rankings, does not change an editorial rating, and does not stop us publishing a limitation. We research operators from their published terms and licensing information rather than from testing accounts, and we say so on every review. If you think a page reads like an advert, tell us — that is a legitimate complaint and we will look at it.
What to put in your email
Short messages get short answers. These details let us give you something specific:
- The operator name and the page you were reading — offers change often and we date our checks, so knowing which version you saw helps.
- The exact wording of the term you are querying — a screenshot of a bonus condition beats a paraphrase.
- Dates — when you deposited, when you requested a withdrawal, when the casino last replied.
- What you have already tried — a ticket reference from the casino's support team saves everyone a step.
- No documents — never send us passports, bank statements, card numbers or account passwords. We do not need them and we do not want to hold them.
Questions we answer most often
Bonus terms and wagering
The single biggest source of reader confusion is the difference between a headline number and what you have to do to keep the money. A welcome offer such as Betmica's 570% up to £5,700 plus 270 free spins, or Zombillion's 250% up to £4,000 with 200 free spins, is a matched percentage of a qualifying deposit — the maximum figure applies only to a deposit large enough to reach it, and most players will never get near the cap.
Attached to every one of those offers you will find a wagering requirement (the multiple of bonus, or bonus plus deposit, you must stake before withdrawal), a game contribution table (slots usually count 100%, roulette, blackjack and baccarat often far less or not at all), a maximum bet while a bonus is active, an expiry date, and frequently a cap on how much of a bonus win can be cashed out. Ask us about any of these and we will point you to where the operator states it. We will not tell you an offer is worth taking — that depends on your own deposit size and playing style.
The same applies to cashback and loyalty schemes. Rivo advertises a slots welcome package of 1000% up to €10,000 with 25% cashback; whether cashback is paid as withdrawable cash or as further bonus funds is the question worth asking, and it varies by operator.
Currency, payments and fees
British readers ask about this constantly, so here is the general shape of it. Several offers on this site are quoted in euros or dollars — WinnerIsland's welcome bonus up to €1,000 plus 100 free spins, Smash Casino's 600% up to €10,000, Nightluck's €6,400 plus 280 free spins, CoinPoker's 150% up to $2,000. If an account is not held in GBP, your bank or card issuer may apply a conversion charge on the way in and again on the way out, and the sterling value of a bonus cap will move with the exchange rate. Check whether a GBP account is available before you deposit.
| Method | What to check before using it |
|---|---|
| Debit card | Whether your issuer permits gambling transactions to offshore sites; credit cards are banned for gambling in Great Britain. Deposits are typically instant. |
| Bank transfer | Usually the slowest route out and sometimes the only one available for large withdrawals. Ask about minimum and maximum limits. |
| E-wallets | Availability for UK customers varies by operator and by wallet. PayPal is rarely offered by casinos outside UKGC licensing — verify rather than assume. |
| Prepaid vouchers | Often deposit-only, meaning you need a second method to be paid. |
| Cryptocurrency | Common at offshore sites and central to CoinPoker's model. No conversion protection, value moves between request and receipt, and your bank may query the on-ramp. |
Minimum deposits at sites of this type usually sit somewhere between £10 and £20, and a qualifying deposit for a welcome offer may be higher than the site's general minimum. Withdrawal processing has two stages: the operator's internal review, then the payment rail. Weekly or monthly withdrawal caps are the detail most readers miss, and they matter far more than advertised processing speed if you have a large balance.
Verification, source of funds and stalled payouts
If a withdrawal has stopped, the cause is usually know-your-customer checks or a source-of-funds request. Operators are entitled to ask for proof of identity, address and, above a certain threshold, evidence of where your money came from. Delays become disputes when documents are rejected without explanation, when a request arrives only after you win, or when the account name does not match the payment method. Email us with dates and we will explain the escalation route: the operator's formal complaints procedure first, then the alternative dispute resolution body or licensing authority named in its terms.
Three operators readers ask about most
These write-ups exist because these names generate the most contact. They are research summaries, not endorsements, and none of them is risk-free.
Betmica
Top of our list and the one readers query most, largely because of the size of the headline number. The 570% up to £5,700 welcome offer plus 270 free spins is quoted in sterling, which removes one layer of conversion cost for British players, and the free spins component is unusually large. Our editorial rating of 10.0 reflects the breadth of the offer and the clarity of its sterling pricing, not any test of payouts. Limitation: a match percentage that high almost always travels with heavy wagering, a low maximum bet while the bonus is live and a cashout cap — read those three clauses before depositing, because they decide whether the headline figure means anything.
Kikibet
Also sterling-denominated, at 350% up to £5,555 with 300 free spins, and the free spin count is the highest of the three. Rated 9.9. It comes up in reader mail mostly from people comparing it directly with Betmica, and the honest answer is that a smaller multiplier with more spins suits a smaller deposit better. Limitation: free spins are the part of a package most likely to carry their own separate wagering, a fixed spin value and a winnings cap, so the 300 figure tells you nothing about what it is worth until you read the spin terms.
Betninja
A flat £1,000 bonus with 100 free spins, rated 9.9, and the simplest structure of the three — no percentage arithmetic, a round sterling ceiling. That plainness is why we mention it to readers who find multi-tier packages confusing. Limitation: a flat headline can still hide a staged release across several deposits, and a lower ceiling gives less room than the packages above it if you deposit large amounts. Confirm whether the £1,000 applies to a first deposit or across a sequence.
Games and betting questions we can help with
Casinos of this type generally run several distinct areas, and the rules differ between them. Slots carry the RTP and volatility figures worth checking before you play, and usually contribute fully to wagering. Progressive jackpot titles are commonly excluded from bonus play altogether. Table games — blackjack, roulette, baccarat — contribute at a reduced rate or not at all. Live dealer rooms, streamed with human croupiers, are frequently excluded from bonuses entirely and have their own table limits. Mobile play is browser-based at most of these sites rather than app-based.
Many of the same operators also run a sportsbook alongside the casino, which is the adjacent product readers ask about second most. Sports free bets work differently from casino bonuses: they typically require minimum qualifying odds (often around 1.50 or 2.00 in decimal terms), the stake is not returned with winnings, and they apply to pre-match or in-play markets, accumulators, bet builders and sometimes esports. Cash-out availability varies by market. Where a site uses a shared wallet across casino and sportsbook, a casino bonus may lock funds you were planning to bet with — worth asking before you transfer money.
Licensing, eligibility and the GamStop position
Casinos not on GamStop are not licensed by the UK Gambling Commission. GamStop is the national self-exclusion scheme that every operator holding a Great Britain remote licence must integrate; sites outside that licensing regime — commonly registered in Curaçao or similar jurisdictions — have no obligation to it. Accepting British customers is not the same thing as being authorised to serve them, and we say that on every page. Note also that GamStop covers Great Britain rather than the whole UK, so the regulatory picture differs in Northern Ireland.
The practical consequence for you: the UKGC complaints route, the Gambling Commission's rules on bonus fairness and the protections attached to a British licence do not apply. Your recourse runs through the operator's own procedure and whatever dispute body its overseas licence names. Everyone using these sites must be 18 or over, and you are responsible for your own tax and legal position.
If you registered with GamStop, that exclusion runs for six months, one year or five years and cannot be lifted early. Contacting us to ask which sites will let you through it is the one request we will not answer. If you are trying to gamble during an active exclusion, the useful step is not another casino — it is blocking software on your devices and a conversation with GamCare, whose National Gambling Helpline is free and open around the clock on 0808 8020 133. Deposit limits, loss limits and operator-level self-exclusion are also worth setting up before you need them.
Corrections, and how we handle them
Offers move. A percentage changes, a wagering multiple rises, a payment method disappears for UK customers. Everything on this site carries a check date — the current review round is dated 23 September 2026 — and if you find something that no longer matches the operator's own terms, send the link and what you saw. Confirmed errors are amended and the date updated. Where a claim is disputed and we cannot verify either version, we say so on the page rather than picking a side.
Operators and their representatives are welcome to write in too, using the same address. Factual corrections from a brand are checked against published terms like anyone else's, and a commercial relationship does not shorten that process or change a rating.
Before you write
If your question is really about which sites are worth a closer look rather than about our site itself, start with our list of trusted non GamStop casinos for UK players — it covers the same operators with the licensing and payment detail set out side by side, and it answers a good share of what lands in the inbox. If it does not answer yours, email [email protected] with the detail listed above and we will get back to you. Take your time over the terms; nothing on any of these offers is worth rushing a deposit for.
Written and maintained by Emma Sherwood, editor, Non Gamstop Casinos.